Holistics - Notice history

All systems operational

Holistics APAC - Operational

100% - uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

Holistics EU - Operational

100% - uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 99.80%

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Aug 2023
Sep 2023
Oct 2023

Holistics US - Operational

100% - uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

Notice history

Oct 2023

Service degradation on APAC
  • Resolved
    UTC
    Resolved

    The issue has been resolved, the service has been restored.
    We appreciate your patience throughout the process and if you continue to experience the issue, please contact our support team at support@holistics.io for help.

  • Identified
    UTC
    Identified

    We’re currently experiencing degraded performance issues with Holistics Jobs Queue System. Our team is currently working to restore normal performance levels. We apologize for any inconvenience.
    During this time users may experience lower performance as there are more jobs waiting in the queue.
    We will keep updating this page until the problem is solved.

Incident with Holistics Application in region EU
  • Resolved
    UTC
    Resolved

    This incident has been resolved. If you have encounter any problem, please contact our support team at support@holistics.io

  • Identified
    UTC
    Identified

    There is a problem with our hosting server provider that the system is not responding, we are checking with them.

  • Investigating
    UTC
    Investigating

    We are investigating reports of degraded performance for Holistics Application in region EU.

Sep 2023

Incident with Holistics Application in APAC
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Investigating
    UTC
    Investigating

    We are investigating reports of degraded performance for Holistics Application in APAC.

Aug 2023

Infrastructure Maintenance in APAC DC
  • Completed
    August 27, 2023 at 7:00 AMUTC
    Completed
    August 27, 2023 at 7:00 AMUTC

    Maintenance has completed successfully

  • In progress
    August 27, 2023 at 6:30 AMUTC
    In progress
    August 27, 2023 at 6:30 AMUTC

    Maintenance is now in progress

  • Planned
    August 27, 2023 at 6:30 AMUTC
    Planned
    August 27, 2023 at 6:30 AMUTC

    Start: 2023-08-27 06:30 UTC
    End: 2023-08-27 07:00 UTC

    As part of our security enhancement and infrastructure upgrade, Holistics will be undergoing maintenance in the region APAC.

    Expected impact:
    During this maintenance window, there may be some delays or intermittent errors when executing jobs, it's also possible some scheduled jobs can be missed. We will endeavor to keep any such impact to a minimum.

    We sincerely apologize in advance for any inconvenience that may be caused due to the maintenance. In case you have any further questions or concerns, please feel free to contact us via support@holistics.io.

Connection issue with the data sources
  • Resolved
    UTC
    Resolved

    This incident has been resolved. Should you encounter any issues, please contact our support team at support@holistics.io

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    UTC
    Investigating

    There is an issue with Holistics Worker network servers, our Engineers are currently investigating this incident.

Infrastructure Maintenance in EU DC
  • Completed
    August 24, 2023 at 1:30 AMUTC
    Completed
    August 24, 2023 at 1:30 AMUTC

    Maintenance has been completed successfully. Should you encounter any issues, please contact our support support@holistics.io

  • In progress
    August 24, 2023 at 1:00 AMUTC
    In progress
    August 24, 2023 at 1:00 AMUTC

    Maintenance is now in progress

  • Planned
    August 24, 2023 at 1:00 AMUTC
    Planned
    August 24, 2023 at 1:00 AMUTC

    Start: 2023-08-24 01:00 UTC
    End: 2023-08-24 01:30 UTC

    As part of our security enhancement and infrastructure upgrade, Holistics will be undergoing maintenance in the region EU.

    Expected impact:
    During this maintenance window, there may be some delays or intermittent errors when executing jobs, it's also possible some scheduled jobs can be missed. We will endeavor to keep any such impact to a minimum.

    We sincerely apologize in advance for any inconvenience that may be caused due to the maintenance. In case you have any further questions or concerns, please feel free to contact us via support@holistics.io.

Aug 2023 to Oct 2023

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